BTW Bet The World has committed the resources required to insure the staff necessary to truly provide you real customer support. You may rest assured that you will NEVER have to wait days for email responses that never come or phone calls that seem to take forever to be returned.

Contact Us

Call Us

You can call our Customer Support Team toll free (US and Canada) every day from Noon (Eastern Time) until the last game (eventual last 2nd half) goes off the board at:

1-800-689-9922

Email Us

Our Customer Support email address is support@betbtw.com.

If you are ever dissatisfied with Customer Support at BTW Bet The World, we ask you to immediately contact our Management of Operations Team at admin@betbtw.com.
You may expect a response to your concern within 24 hours.

Send Us Your Fax

Our International fax line is open 24/7 at:

11-506-2524-2380

Privacy Policy

BTW Bet The World takes your privacy seriously!
Please read the following to learn more about our privacy policy.

• This policy covers how BTW Bet The World treats personal information that BTW Bet The World collects and receives, including information related to your past use of BTW Bet The World products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
  
  
• This policy applies only to information gathered during your use of products and services provided by BTW Bet The World web sites.
  
  
• This policy does not apply to the practices of companies that BTW Bet The World does not own or control, or to people that BTW Bet The World does not employ or manage.
  
  

Information Collection and Use

General

BTW Bet The World collects personal information when you register with BTW Bet The World, when you use BTW Bet The World products or services, when you visit BTW Bet The World pages or the pages of certain BTW Bet The World partners, and when you enter promotions or sweepstakes. BTW Bet The World may combine information about you that we have with information we obtain from business partners or other companies.

When you register we ask for your personal information. Once you register with BTW Bet The World and sign in to our services, you are not anonymous to BTW Bet The World.

BTW Bet The World collects information about your transactions with us and with some of our business partners.

BTW Bet The World automatically receives and records information on our server logs from your browser, including your IP address, BTW Bet The World cookie information, and the page you request.

BTW Bet The World uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

Minors

We ask that minors under age 18 NOT register with BTW Bet The World because we do not provide services appropriate for their age.

Information Sharing and Disclosure

BTW Bet The World does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you have requested, when we have your permission, or under the following circumstances:

• We provide the information to trusted partners who work on behalf of or with BTW Bet The World under confidentiality agreements. These companies may use your personal information to help BTW Bet The World communicate with you about offers from BTW Bet The World and our marketing partners. However, these companies do not have any independent right to share this information.
  
  
• We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  
  
• We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of BTW's terms of use, or as otherwise required by law.
  
  
• We transfer information about you if BTW Bet The World is acquired by or merged with another company. In this event, BTW Bet The World will notify you before information about you is transferred and becomes subject to a different privacy policy.
  
  
• BTW Bet The World displays targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria - for example, women ages 25-30 from a particular geographic area.
  
  
• BTW Bet The World does not provide any personal information to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad.
  
  
• BTW Bet The World advertisers include a variety of businesses such as casinos, travel services, and stores.
  
  

Cookies

BTW Bet The World may set and access cookies on your computer.

BTW Bet The World lets other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to BTW's cookies.

BTW Bet The World uses Web beacons to access BTW Bet The World cookies inside and outside our network and in connection with BTW Bet The World products and services.

Editing Your Account Information

You can edit your BTW Bet The World Account Information at any time.

Certain communications from BTW Bet The World, such as service announcements and administrative messages, are considered part of BTW Bet The World membership and you may not opt out of receiving them as long as your account is active.

You may request that we de-activate or delete your account at any time. We may retain information regarding de-activated and deleted accounts in our information archives.

Confidentiality and Security

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.

Your BTW Bet The World Account Information is password-protected.

In certain areas, BTW Bet The World uses industry-standard SSL encryption to protect data transmissions.

Changes to this Privacy Policy

BTW Bet The World may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your BTW Bet The World account or by placing a prominent notice on our web site.

NO Spyware Policy

The BTW Bet The World web site does not contain spyware, adware or malware of any kind.

It does not install any tracking software on your system, or collect personal information about you and your browsing habits. BTW BetThe World does not "spy" on other programs you run or web sites you visit. We also do not service any kind of monitor usage or post any kind of ads.

Please also read about our Privacy Policy.

Responsible Gambling

We at BTW Bet The World want that you have fun and enjoy playing online casino games and bet on sports and horse racing. But please don't let it become a problem.

If gambling has taken over your life - get help. We at BTW can help you with blocking your access to your casino, sportsbook and/or racebook account at your request. Just contact our support team, we will do all we can to help you!

More help is available from the kind people at Gamblers Anonymous. You may contact them at http://www.gamblersanonymous.org.